If you've ever responded to a call (which I’m guessing is most of you), you've had to deal with the hordes of curious onlookers trying to catch a glimpse of what’s going on. And while that has always come with the territory, the age of camera phones and viral videos has ushered in a new era of scrutiny and accountability for fire departments.
Mistakes in emergency response are inevitable (we’re human, after all). But our goal as first responders is to minimize the impact and scale of these mistakes by preparing ourselves sufficiently and constantly working to improve. Doing so can ensure that our department doesn't become famous for all the wrong reasons.